A post is taking longer than expected
Requested and first-time posts take several minutes because Soyla writes, designs, and checks them. You can leave the page and return to Review later. If Soyla offers Try again, use it once. If the same request fails again, contact support with the brand name and the wording of the error.A social connection window did not open
Allow popups for app.getsoyla.com, then select Open Postiz again. If you already completed authorization in another tab, select Check connection.A channel says Disabled or Missing
- Disabled in Postiz can mean a plan limit or a change inside Postiz. Reconnecting does not re-enable it; contact support.
- Missing in Postiz means the saved destination is no longer available there. Contact support before disconnecting it.
- Couldn’t verify can be temporary. Check again after a moment.
A payment did not finish
Return to Settings → Billing. Choose the same plan to resume the pending payment. If your bank declined it, confirm the card details or use another payment method.A verification text did not arrive
Confirm that you entered a 10-digit US mobile number, wait for the resend timer, then request another code. Check that your phone can receive short-code or application-to-person SMS.A post or calendar looks out of date
Refresh the page. If the post changed in another tab, Soyla may ask you to refresh before making another change.Contact support
Send the details that help us investigate quickly.