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Email support@getsoyla.com for product, account, billing, or publishing help.

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What to include

Please send:
  • the email address on your Soyla account;
  • the name of the affected brand;
  • the page or action you were using;
  • the exact error message, if there was one;
  • what you expected to happen; and
  • a screenshot when it helps explain the issue.
Never email your password, payment card number, verification code, social-network password, or private API credentials. Soyla support will not ask for them.

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Billing questions

Include the invoice date or last four digits shown in Soyla when relevant. Do not send the full card number.

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Social connection questions

Name the network and the page, profile, or account you intended to connect. If the channel is already shown in Soyla, include its displayed name and status.

Open Soyla

Return to your dashboard.

Troubleshooting

Try the common fixes first.