> ## Documentation Index
> Fetch the complete documentation index at: https://getsoyla.com/help/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Soyla support

> Get help from Soyla and include the details needed for a faster answer.

Email [support@getsoyla.com](mailto:support@getsoyla.com) for product, account, billing, or publishing help.

## What to include

Please send:

* the email address on your Soyla account;
* the name of the affected brand;
* the page or action you were using;
* the exact error message, if there was one;
* what you expected to happen; and
* a screenshot when it helps explain the issue.

<Warning>
  Never email your password, payment card number, verification code, social-network password, or private API credentials. Soyla support will not ask for them.
</Warning>

## Billing questions

Include the invoice date or last four digits shown in Soyla when relevant. Do not send the full card number.

## Social connection questions

Name the network and the page, profile, or account you intended to connect. If the channel is already shown in Soyla, include its displayed name and status.

## Privacy or legal requests

* Privacy: [privacy@getsoyla.com](mailto:privacy@getsoyla.com)
* Legal: [legal@getsoyla.com](mailto:legal@getsoyla.com)

<CardGroup cols={2}>
  <Card title="Open Soyla" icon="arrow-up-right-from-square" href="https://app.getsoyla.com">
    Return to your dashboard.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/help/help/support/troubleshooting">
    Try the common fixes first.
  </Card>
</CardGroup>


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